How to order your repeat prescription
All patients registered with the Practice can order their repeat medication requests in the following ways:
- Via the website
- In person at the dispensary counter
- By post or
- By telephoning 01787 223408 between 9am and 1pm and 2pm and 6pm weekdays
- thus providing a 24 hour service 7 days a week.
Please allow 48 hours, excluding weekends and bank holidays for your request to be processed. Repeat prescriptions ordered after 5.30pm will not be processed until the following working day. If you have any problems please telephone the dispensary on 01787 223408.
In each case, the names of the required medication should be stated, and 48 hours notice given. This is to allow for prescriptions to be actioned by the dispensary team and checked and signed by your doctor before your prescription will be available. Doctors should not be disturbed while they are consulting with patients.
Please do not worry if your prescription will overrun due to appointment availability. The doctors are usually happy to issue a prescription past this date if an appointment has been booked.
Repeat dispensing is the name of a scheme for people who have the same regular medication every single month. It is not suitable for medication that can often change or is not required every month.
Rather than having to request your medication from the surgery every month, it would be much easier for you to jcollect it directly from your pharmacy (or to have it delivered if this is a service they offer).
All you need to do is complete and return the form below. If you are suitable we will then issue a batch of prescriptions to send to the pharmacy of your choice. When you collect the last prescription of the batch, the pharmacy will tell you to order a new batch from the surgery. This will save both you and us a lot of time and paperwork.
Please refer to the link below for further repeat prescription guidance:
Repeat Prescription Guidance
Repeat Dispensing Made Simple
Application to Use the Repeat Dispensing Scheme
Online Access via the Website
You will need to come in to the surgery with photographic proof of identity (for example Passport or Driving License) to register for online services with the dispensary team/reception team. Once you have been provided with a password please allow 5 hours before you try logging on so that the system can update your records.
For children under the age of 13 - parental access can be granted on request. You will need to bring each individual child's photographic identity to be granted access for online services to request prescriptions.
For children aged between 13 and 16 - will need to be assessed by one of our Practice Nurses for Gillick competence. This is a term used in medical law to decide whether a child (under the age of 16) is able to consent to his or her own medical treatment, without the need for parental permission or knowledge. Please book a routine appointment with the nurse by calling 01787 222022 to arrange assessment.
The Dispensary is only open Monday to Friday (closed Wednesday afternoons). If you have any medication emergencies whilst we are closed, please telephone NHS 111 by dialing 1-1-1, who will be happy to advise you.
PLEASE NOTE: If ordering medication for more than 1 person via our online service, please click on 'Send Request' for the 1st person before entering the details of the 2nd. Thank you.
PLEASE ALSO NOTE: If ordering repeat medication on Fridays, your prescription will not be ready until Tuesday afternoon as weekends are not counted as working days.
Medicines Waste Campaign
Please order only what is required each month to prevent medicines wastage. Repeat medication will not be removed from your repeat list unless changes are authorised by a doctor or specialist, or if the medication has not been issued for a long period of time (usually between 6-12 months).
Unwanted or Expired Medication
Unwanted or expired medication may be returned to the dispensary for disposal if you are a registered dispensing patient. We unfortunately cannot accept returned medication that has been dispensed elsewhere.